PRODUCT SUPPORT
PRODUCTION & ENGINEERING

Research & Development, Fabrication, Assembling, Quality Control Inspection, Dry Commissioning

PT Sejahtera Tridaya Prima memiliki Workshop yang menjadi pusat kegiatan Produksi dan Engineering mulai dari Fabrikasi, Assembling, Quality Control dan Commissioning. Beberapa komponen yang difabrikasi di Workshop STP adalah: Heavy Duty Pontoon, Fuel Tank, Canopy, Base Frame, Boom, Safety Blast, Strainer, Towing Frame, Receiver Tank dan yang lain-lain.

PT Sejahtera Tridaya Prima memiliki Workshop sendiri yang merupakan pusat kegiatan Produksi dan Engineering meliputi Research & Development, Fabrikasi, Assembling, Quality Control Inspection dan Dry Commissioning. Beberapa komponen yang di produksi dan difabrikasi di Workshop adalah : Pontoon, Fuel Tank, Canopy, Base Frame, Boom, Safety Blast, Strainer, Towing Frame, Receiver Tank dan komponen-komponen lain yang terkait.

PT Sejahtera Tridaya Prima has its own Workshop which is the center of Production and Engineering activities including Research & Development, Fabrication, Assembling, Quality Control Inspection and Dry Commissioning. Some of the components produced and fabricated in the Workshop are : Pontoon, Fuel Tank, Canopy, Base Frame, Boom, Safety Blast, Strainer, Towing Frame, Receiver Tank and other related components.

AFTER SALES SERVICE

Pre Delivery Inspection (PDI), On Site Assembling, Delivery & Commissioning , Operation & Maintenance Training, On Site Free Operator, Under Warranty Repair, Warranty Claim Process, Regular site visit

Untuk memberikan pelayanan yang terbaik kepada para customer yang membeli unit Selwood Pump Set dari PT Sejahtera Tridaya Prima, maka PT Sejahtera Tridaya Prima menyediakan serangkaian program pelayanan purna jual (After Sales Service) yang bertujuan untuk menjamin kelancaran operasional unit Selwood Pump tersebut, seperti: tes pengoperasian unit Selwood Pump dengan beban (Commissioning) yang bertujuan untuk memastikan bahwa performance dari unit Selwood Pump tersebut sesuai dengan spesifikasinya. Setelah selesai pelaksanaan Commissioning, team teknisi PT Sejahtera Tridaya Prima akan segera memberikan training tentang pengoperasian dan perawatan kepada operator / teknisi customer (Operation & Maintenance Training), hal ini bertujuan agar para operator / teknisi customer tersebut mampu mengoperasikan dan merawat unit Selwood Pump sesuai dengan rekomendasi pabrik sehingga kerusakan karena kesalahan pengoperasian dapat dihindari. Setelah Unit Selwood Pump bekerja dengan normal, maka team PT Sejahtera Tridaya Prima akan melakukan kunjungan secara periodik untuk memeriksa dan memastikan bahwa unit tersebut dioperasikan dan dirawat dengan benar.

Untuk memberikan pelayanan total yang terbaik kepada para customer, PT Sejahtera Tridaya Prima menyediakan serangkaian program pelayanan purna jual meliputi : Pre Delivery Inspection, On Site Assembling, Delivery & Commissioning, Training Operation & Maintenance, On Site Free Operator, Under Warranty Repair, Warranty Claim Process dan Regular Site Visit.

To present the best total service to the customers, PT Sejahtera Tridaya Prima provides a series of After-Sales Service Programs including: Pre Delivery Inspection, On Site Assembling, Delivery & Commissioning, Operation & Maintenance Training, On Site Free Operators, Under Warranty Repair, Warranty Claim Process and Regular Site Visit.

SPARE PARTS

HO. Inventory Management System, Jakarta Central Warehouse Stock, Branch/Representative Stock, Branch/Representative Stock , On Site Consignment Stock, Exchange Component

PT. Sejahtera Tridaya Prima menyediakan stock spare parts untuk seluruh Pompa Selwood milik customer melalui System Management Inventory yang dikontrol oleh Kantor Pusat di Jakarta sehingga ketersediaan spare parts tsb akan selalu mencukupi, baik stock yang berada di Central Warehouse Jakarta, Branch/Representative Office maupun Consignment di Site.
Prioritas stock spare parts ditentukan berdasarkan tiga kategori (Fast Moving, Medium Moving dan Slow Moving) sehingga dapat memenuhi kebutuhan di lapangan sesuai dengan populasi dan umur dari masing-masing unit pompa milik customer.
Exchange Component Program adalah merupakan program pertukaran dari masing-masing komponen Selwood Pump, dimana komponen yang rusak milik customer ditukarkan dengan komponen milik PT Sejahtera Tridaya Prima yang sudah diperbaiki dan sudah siap pakai. Biaya yang di charge ke customer adalah Flat Rate sesuai dengan nilai dari masing-masing komponen tsb.

PT. Sejahtera Tridaya Prima provides spare parts stock for all Selwood Pumps belong to the customers through an Inventory Management System controlled by the Head Office in Jakarta so that the spare parts availability will always be sufficient, both for stock in Central Warehouse Jakarta, Branch/Representative Office and Consignment on each Site.
The priority of spare parts stock is determined by three categories (Fast Moving, Medium Moving and Slow Moving) so that they can meet the requirement in the field according to the population and age of each customer's pump unit.
The Exchange Component Program is an exchange program for each component of Selwood Pump, where the damaged components belong to the customer are exchanged with the components belong to PT. Sejahtera Tridaya Prima that have been repaired and ready for use. The cost charged to the customer is Flat Rate according to the value of each component.